Privacy Policy

Account & Profile: name, phone number (verified by OTP), email, profile photo, and — if you choose to add them — date of birth and gender.

Booking & Fulfilment: booking details, addresses, package selections, and chat messages tied to a booking, used to confirm and fulfil bookings, enable support, and resolve disputes.

Payment Processing: financial data such as UPI ID or bank details is handled by our payment processor to process payments and payouts — Proqik does not store your full card or UPI credentials.

KYC & Eligibility (professionals only): Aadhaar and PAN, collected to verify identity before a professional can go live, and may be shared with our identity-verification partners for that purpose.

Location: used to show nearby professionals, power Proqik Instant matching, and confirm booking addresses.

Referral Program: if you invite a friend via Share App, we process the referral code and reward status for both accounts.

Marketing & Communications: we may use your contact details to send booking updates and promotional offers; promotional messages can be opted out of at any time (see Choice/Opt-Out below).

Customer Support Correspondence: your chats, calls, and emails with our support team may be recorded or retained for quality assurance and dispute resolution.

Ratings & Reviews: reviews and ratings you post about a professional (or that a professional posts about a booking) are visible to other users on the Platform.

Trust & Safety (Marketplace Integrity): to detect prohibited contact-sharing, fraud, and attempts to solicit or arrange future business outside Proqik (see the Marketplace Integrity clause in our Terms of Service), we run automated, rule-based checks over booking chat messages and portfolio media at the time they are sent or uploaded. These checks are aware of your booking’s status — before a booking is confirmed and paid for, contact-sharing patterns (e.g. a phone number) are checked closely; once a booking is confirmed and paid for, that same information may be exchanged freely to coordinate the event, and our checks instead focus on language soliciting future business outside Proqik. Either way, checks look for patterns, not the general content or meaning of your messages, and are not reviewed by a human unless flagged for manual review or you appeal an enforcement action.

The app uses on-device storage and analytics SDKs — not browser cookies — to keep you signed in, remember preferences, and measure app performance and usage. We do not currently use these technologies for third-party advertising. This website uses standard, privacy-respecting web analytics cookies to measure traffic — see your browser's cookie controls to manage them.

Once a booking is confirmed, the customer and professional can see each other's name and contact details needed to coordinate the shoot.

With our payment processor, to process payments and payouts, and with identity-verification partners, to complete professional KYC.

With government or law enforcement agencies where required by law — for example in response to a court order, or to prevent fraud or protect the safety of our users.

In the event of a merger, acquisition, or other business transfer, your data may be transferred to the new entity, which will remain bound by this Policy.

Proqik does not sell your personal information to third parties.

The Platform may link out to third-party sites, such as your payment provider's checkout page. Proqik is not responsible for the privacy practices or content of those external sites — please review their own policies.

We use industry-standard safeguards to protect your data, including encrypted transport (HTTPS) and access controls limiting who inside Proqik can view KYC and payment data. However, no transmission over the internet is completely secure — you are responsible for keeping your account and OTP confidential.

You can opt out of promotional messages at any time from your profile settings or by contacting help@proqik.com. Transactional messages related to an active booking (confirmations, reminders, support replies) are necessary to the service and cannot be opted out of.

Proqik does not currently show third-party advertisements within the app or on this website. If this changes in the future, we will update this Policy accordingly.

Use of the Platform is available only to persons who can form a legally binding contract — you must be at least 18 years old to book on Proqik or register as a professional. We do not knowingly collect personal data from anyone under 18.

We retain your personal data for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and dispute-resolution obligations. We may continue to retain data in anonymised form for analytics after account deletion.

We are committed to giving you control over your personal data. You can request a copy of your data, request correction, or request deletion of your account by contacting help@proqik.com. Some data may be retained where required by law (e.g. completed transaction records).

If a Trust & Safety enforcement action (a warning, restriction, or suspension) was taken on your account, you have the right to appeal it through Contact Us or Chat with Support — see the Marketplace Integrity clause in our Terms of Service.

We may update this Policy periodically to reflect changes to our practices. The "Last updated" date above will change, and we will highlight material changes in-app and on this website.

For any privacy-related query, concern, or complaint, please contact our support team at help@proqik.com or +91 99661 84194. We aim to acknowledge and address grievances promptly.